Q: Is parking available?
A: In most cases parking is available at the apartments. The cost is 15 euros per 24 hour and can be arranged when in Dublin.
Q: Are the apartments furnished?
A: All apartments are fully furnished. Each includes a TV (+ DVD player in some apartments), refrigerator, washing machine, cutlery, towels, linen and sofabed.
Q: Are the apartments centrally located?
A: We have apartments in several locations in Dublin City. All are located within 2-5 minutes' walk from the city's main thoroughfare, O'Connell Street. All the main shopping districts, such as O'Connell Street, Grafton Street and Henry Street are just a few minutes away on foot. Temple Bar with its numerous pubs and restaurants is nearby.
Q: What is meant by self-catering apartment?
A: A self-catering apartment is like having your own home in Dublin. What's different, you have a fully equipped kitchen, dining area and living space, with linen and towels provided.
Q: What time is check-in/check-out?
A: Check-in is from 14:30 onwards, and check out is at 11:00 am. Depending on the availability of the apartment, you may be able to check-in to your apartment earlier than this, though this cannot be guaranteed. As we need to have access to the apartment to service it prior to the arrival of the next guest(s), we request that guests leave the apartment by 11:00 am on the day of departure. Subject to availability, an afternoon/evening check-out may be arranged at an extra cost.
Q: Can a booking be extended?
A: Subject to availability, a booking may be extended. If you need to extend your stay it will be necessary to contact us as soon as possible prior to your arrival so that we can arrange to have your booking extended. While in one of our apartments, if an extension is required, please contact our reservation team.
Q: Are the reception desks open 24 hours?
A: Our reception desk (located 166 Parnell Street, Dublin 1, Ireland) is open 24 hours. This reception serves Capel Street, Ivy Exchange and Denmark Street Apartments.
Q: How is key handover arranged?
A: Check-in is at our reception desks, depending on where you have chosen to stay. Keys to the apartment will be given at check-in. Our reception desks are open 24 hours, so late arrivals or early departures can be arranged.
Q: Do you have a place to leave luggage for a few hours?
A: If you wish to store your luggage for a few hours after you depart, we are happy to oblige. Please note that we cannot accept responsibility for lost or stolen luggage/personal items, and that luggage/personal items are left at the owners' risk.
Q: How many sets of keys can we have?
A: Currently, we give one set of keys for each apartment.
Q:What methods of payment do you accept?
A:We accept Visa, MasterCard, American Express, Maestro, Laser and Cash. Please note that cheques are not accepted. Payments can also be made by EFT Electronic Funds Transfer directly to our Euro bank account.
Q: How about Broadband?
A: Broadband is available in most of our apartments, just ask when you are booking to make sure your apartment has this service available
Q: What happens if I need to cancel?
A: Our cancellation policy is 48 hours prior to the arrival date or subject to the 1st night accommodation costs. Your deposit, where paid, will not be refundable in the event of a cancellation.
Q: Do you provide cot and high chairs for baby guests?
A: Yes we do. Please let us know what you require when the reservation is made.
Q:How far from Dublin Airport are the apartments?
A: The distance between the city centre and Dublin Airport is approximately 12 km (7.5 miles). Buses are available from the Airport to the city centre, and vice versa. A typical taxi fare for this route comes to approximately EUR 25. Bus fares range from EUR 2 - EUR 7 and EUR 14 return. We also provide a meet and greet service where you will be met at the airport, taken to our reception office to checkin and collect your key and then taken on to your apartment.
Q:How can we get to the apartments?
A: See the map to get directions each apartment.